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The Top 5 Elements for Delivering a Personalized Fintech Customer Experience

The Top 5 Elements for Delivering a Personalized Fintech Customer Experience

Melissa Rumball is a seasoned financial services executive with over 25 years of experience in customer experience, operations, and contact center management. She has held leadership roles at prestigious institutions such as Citizens Bank, Santander, and Happy Money, where she has consistently driven operational efficiency, innovation, and strategic growth.

As Vice President of Fintech and Banking at IGT Solutions, she is helping clients transform financial services through her leadership, strategic vision, and commitment to customer-centric excellence.